Privacy Policy

Privacy Policy

Effective Date: 14th January 2025

The Goblyn's Portal ("we," "us," or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and purchase our products.

1. Information We Collect

We collect and process your personal data in accordance with the UK GDPR and Data Protection Act 2018. The types of data we may collect include:

Personal Identification Information:

Name

Email address

Phone number

Billing and delivery address

Order Information:

Details of the products you purchase

Payment details (processed securely through third-party payment providers; we do not store your payment information)

Website Usage Information:

IP address

Browser type and version

Pages visited on our website and the time spent on them (via cookies and analytics tools)

2. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfil your orders, including shipping and delivery

To communicate with you about your orders, inquiries, or complaints

To comply with legal obligations (e.g., tax records)

To improve our website and customer experience through analytics

To send you marketing emails, if you have opted in (you can opt out at any time)

3. Legal Basis for Processing

We process your personal data based on the following lawful grounds:

Contract: To fulfil your orders and provide you with requested services.

Legal Obligation: To comply with legal requirements, such as tax and accounting records.

Consent: For marketing communications, where you have given explicit consent.

Legitimate Interests: To improve our website and services.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share your data with third parties to provide essential services, such as:

Payment processors (e.g., PayPal, Stripe)

Delivery companies (e.g., Royal Mail, courier services)

Website hosting and analytics providers

These third parties are obligated to handle your data securely and in accordance with applicable laws.

5. How We Protect Your Data

We implement robust security measures to safeguard your personal data, including:

Secure servers and encryption protocols

Access controls to restrict data to authorised personnel only

Regular monitoring and updates to prevent unauthorised access

6. Retention of Data

We retain your personal data only for as long as necessary for the purposes outlined in this policy, including:

Fulfilling your orders and providing customer service

Meeting legal and tax obligations (e.g., retaining invoices for 6 years)

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Access: Request a copy of your data.

Correction: Ask us to correct inaccurate or incomplete data.

Deletion: Request deletion of your data (subject to legal obligations).

Objection: Object to certain types of data processing, such as direct marketing.

Portability: Request transfer of your data to another service provider.

To exercise your rights, contact us using the details below.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

You can manage your cookie preferences via your browser settings.

For more information, see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: thegoblynsportal@gmail.com

Address: 4 Tivoli Place, Ilkley LS29 8SU